CSI | Field Management

Call Management:

Maintenance services are managed through our field service management software system, FieldPro. This system provides for complete service call management and is accessible to all CSI locations nationwide.

Features:

Service call management

Automated dispatching

Parts inventory database

Contract management

Equipment tracking (warranty/PM)

Call escalation

Wide area network access by all CSI location

Report Generation:

Technician activity

Site activity

Parts tracking

Equipment history (meantime between failures)

Inventory controls (bar coding)

Project management

Contract history

Inventory history