Infrastructure:

CSI has gone to great lengths to establish a solid and stable infrastructure to provide your business with a dependable, first-class computer maintenance, repair, and support service. With internal contingency plans, escalation procedures, and a very experienced staff, you can rest assured that we are prepared even when unforeseen events take place.

Our technique for prompt repair times entails a number of tactics such as the hiring of only seasoned, highly skilled, and certified Field Engineers; remote monitoring and error notification support; on-site stocking of critical and high failure-rate parts; and several fast and efficient parts depots located strategically across the nation. In many cases, we will be performing repairs to your computer equipment before you even know there is a problem.

Infrastructure Investments:

Field Engineers:

The strength of CSI lies in the expertise of our employees. CSI Field Engineers average over fifteen (15) years of experience in the diagnosing and repairing of computer systems. Each Field Engineer takes part in educational courses at least twice a year to stay abreast of the latest changes in technology. When our engineers arrive at your site, they bring with them, expertise and self-confidence instilled from sound, systematic training.

National Support Team:

Our National Support Team members have twenty-plus (20+) years of computer repair and troubleshooting experience and have gained much of their technical knowledge working for the largest OEMs in the industry. These team members provide top-tier level support for our Field Engineers should they encounter an issue that is not resolved in a timely manner or in accordance with an SLA. CSI's National Support Team is poised 24x7 to handle the industries biggest computer malfunctions and anomalies.

Management:

CSI's leaders have a long history of success and bring decades of diverse experience to form an extremely skilled and knowledgeable management team. Combining business insight with technical savvy, these managers guide our many employees to create innovative solutions for numerous customers nationwide.

Remote Support:

When a computer is equipped with the necessary features, CSI utilizes remote support functions (RSF) and phone-home services. This enables our technical support staff to run diagnostics remotely for problem analysis, receive trouble alerts, and provide support to our on-site Field Engineers.

RSA SecurID® User Authentication:

CSI utilizes RSA SecurID®, a user authentication solution designed to ensure an authorized connection to our customers' computer systems when remotely monitoring or troubleshooting computer errors. > read more

Logistics Facilities:

CSI maintains a comprehensive inventory of spare parts, major subassemblies, and whole machines that enable us to support all of the computer equipment that we maintain. Our parts inventory is managed by FieldPro, CSI's field services software, which allows us to locate parts within minutes from any of our many nationwide logistics facilities. CSI also maintains open accounts with major manufacturers, third-party suppliers, and brokerage firms for machine and parts procurement.