Sun Microsystems Computer Maintenance Details:

With our Sun Microsystems maintenance program, you can feel secure knowing that your Sun products are protected. Every CSI Field Engineer that services Sun equipment is not only trained on Sun hardware but also has a thorough knowledge of the Solaris operating system. Our Solaris smart engineers are able to quickly troubleshoot hardware and/or software errors for a precise analysis and repair every time you call.

Our Sun Microsystems maintenance program not only provides all of our standard maintenance and support features such as guaranteed two-hour on-site response, on-site parts stocking, and Solaris smart engineers, but we can also provide a very sophisticated remote monitoring service that allows for immediate notification and response to any system error. From fan outages to PCB failures to hard disk crashes, when system errors arise, we get a near instantaneous alert in our monitoring center where our remote monitoring support staff can quickly identify the point of failure, determine a necessary action, and escalate any major issue. We will usually have system failures resolved without your users even knowing there was a problem.

Along with our advanced remote monitoring capabilities, we have also developed a robust Sun lab where you will find many various Sun servers, disk arrays, and peripherals for training Field Engineers, testing parts for inventory, and configuring customer system mock-ups for pre-production testing.

Sun Microsystems Maintenance and Support Highlights: