CSI Computer Specialists, Inc.

 

Open Systems Computer Maintenance Details:

With our highly experienced and certified staff, we can provide first-rate computer maintenance and repair services for desktop workstations, servers, SAN/NAS storage devices, tape libraries, and associated peripherals. We also provide full multi-vendor support and warranty services to cover just about every device within your organization regardless of type, make, or model. Our sophisticated hardware skill set along with a thorough knowledge of all the major operating systems, including Windows and UNIX/Linux, allows for a very solid and consistently reliable service offering.

With open system maintenance services from CSI, outsourcing or even just supplementing your upper level IT support is not only going to save your organization time, resources, and money, but it will also decrease downtime and boost data center productivity.

Open Systems Maintenance and Support Highlights:

  • OEM certified engineers
  • Warranty support
  • Remote monitoring and analysis
  • Automated error notification
  • Microsoft® solution provider
  • Nationwide computer maintenance, repair and support availability
  • Flexible Service Level Agreements (SLAs)
  • Flexible maintenance options
  • 24 x 7 x 365 x 2 support available on all computer equipment
  • Guaranteed technician call back within thirty minutes of service call
  • Guaranteed two-hour on-site technician response
  • Contracted preventive maintenance (PM) scheduling
  • Local and on-site parts stocking
  • Fully tested and certified parts
  • Time and material (T&M) services
  • Automated call tracking
  • Automated escalation procedures
  • Certifications:

  • Microsoft Certified Professional Systems Engineer
  • IBM Business Partner
  • Certified Novell Engineer
  • Hewlett Packard Accredited Systems Engineer
  • Hewlett Packard Accredited Integration Specialist
  • (not all certifications listed)

     
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