CSI Computer Specialists, Inc.
EMC Symmetrix

 

HP Computer Maintenance Details:

Whether you’re processing data on a high-end HP 9000 Superdome or an end-of-life HP 3000, CSI has a comprehensive, low cost computer maintenance and support solution to fit your exact business requirements. Our Hewlett-Packard midrange and enterprise server maintenance and support solutions are designed with your business in mind. That is why we have gone to great lengths to create a rock-solid HP support solution that will not leave you wanting, or needing, more.

Along with our first-class HP hardware support services, our clients will also find great value in our ability to fully support HP-UX and MPE/iX operating systems. This service assures expert attention and dependable, personal service for any issues you may encounter. Also, for MPE/iX users, we can analyze system capacity trend reports and provide recommendations to significantly improve your systems reliability, performance, and overall availability. By running a simple audit script on your HP server, we can do the same for users of HP-UX as well.

In addition, our HP hardware and software maintenance and support services can be performed remotely. When requested, we can remotely monitor your systems hardware and software for any potential errors or hard failures and remedy these problems before they cause prolonged system downtime. This remote monitoring can give your business the edge it needs by enabling you to process more data, more often.

HP Maintenance and Support Highlights:

  • Nationwide computer maintenance, repair, and support availability
  • On-site stocking of high failure-rate parts
  • Local and regional parts stocking
  • Fully tested OEM parts
  • Remote monitoring and analysis available with RSA SecurID® user authentication
  • Automated error notification
  • Firmware updates
  • Guaranteed technician call back within thirty minutes of service call placement
  • Guaranteed two-hour on-site technician response
  • Contracted preventive maintenance (PM) scheduling
  • 24 x 7 x 365 support available on all computer equipment
  • HP Software Support Highlights:

  • 24 x 7 x 365 immediate telephone assistance by certified technicians
  • Live technical support
  • Unlimited telephone support available for operators, programmers, and users
  • Remote support via modem or Internet access (available upon client request)
  • 90% of all problems solved on initial call
  • Global coverage area

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