CSI Computer Specialists, Inc.
We Are Computer Specialists

 

Computer Maintenance & Support:

CSI designs tailored computer maintenance and support solutions to maximize the availability and performance of data center systems. We partner with our clients by combining people, processes, and infrastructure to deliver cost-effective maintenance solutions that meet your specific requirements and strategic business needs.

Our experienced staff can maintain and repair an extensive range of computer equipment, from desktop workstations to highly sophisticated CPUs, tape libraries, disk subsystems, and high-speed printers. Our advanced hardware skill set combined with our comprehensive knowledge of all major operating systems, including AIX, OS/400, i5/OS, UNIX/Linux, Solaris, and all Windows platforms, means you are going to get an exceptional computer repair service every time you call.

Any good computer maintenance offering is not complete without the implementation of a thorough preventive maintenance (PM) program. We design PMs specifically for your computer equipment, which allows for fewer hardware failures and decreased downtime and can also create cost savings from extended computer lifecycles.

Whether you are a small business, large enterprise, or government entity with thousands of locations, we can design a maintenance program suited perfectly to your organization.

Computer Maintenance & Support Highlights:

  • OEM certified engineers
  • Warranty support
  • Microsoft Solution Provider
  • IBM Business Partner
  • HP Authorized Solution Provider
  • Nationwide coverage
  • Flexible Service Level Agreements (SLAs)
  • Flexible maintenance and support options
  • 24x7x365 support available on all computer equipment
  • Guaranteed technician call back within thirty minutes of service call
  • Guaranteed two-hour on-site technician response
  • Contracted preventive maintenance (PM) scheduling
  • Engineering change (EC) management
  • On-site parts stocking of high failure-rate parts
  • Local and regional parts stocking
  • Fully tested OEM parts
  • Remote monitoring and analysis available with RSA SecurID® user authentication
  • Automated error notification
  • Time and material (T&M) services
  • Automated call tracking
  • Automated escalation procedures
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